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*No Fee - Complaint Resolution Service

*No fee - except for postal & admin costs

Here's how my Complaint Resolution Service works.

You will be invited to send me a brief outline of your complaint using the form below. Any information will, of course, be kept in strict confidence.
I will then contact you either by email or, if necessary, by telephone to discuss your complaint in greater detail.
If deemed necessary, I may ask you to send (by post) additional documentation, such as a receipt or a contact, plus other relevant correspondence or evidence to support your complaint.
After analysing your complaint, should I determine it's validity, and that you have a good chance of success, I will contact you by email and ask you to pay £6.00 (by PayPal) to cover my Recorded Delivery postal and admin costs. I will then start complaining on your behalf.
A regular progress report will be emailed to you.
Although there is no fee for my service (apart from postal and admin costs), if I'm successful in settling your complaint, a small donation would be gratefully accepted via my PayPal account to help sustain this service and my website.

So what action will I take to solve your complaint?

The first thing I do is send the business a Recorded Delivery letter on my letterhead (along with your letter of authority), stating your complaint in as much detail as is required, and how your complaint is to be resolved - within a given time frame.
If the business doesn't respond within the given time frame, I will telephone the business and demand I speak to the owner or head of customer services.
If, after my initial contact, the complaint is not dealt with swiftly or is ignored, I will both email and post another Recorded Delivery letter to the business to inform them because they have failed to resolve your complaint, their business will be added to our 'Name & Shame' list on my website, and that further action may be taken, such as a Small Claims Court action where compensation is involved.

The business concerned will also be made aware the Rip-Off Britain website receives an average of 3,200 hits a day. Google will eventually find the 'Name & Shame' entry, so a Search for a particular named business providing a product or service in the future, whether they have a website or not, may also display their business name on our 'Name & Shame' list. Believe me, no decent business wants adverse publicity!

Of course, I can't guarantee your complaint will be resolved quickly or satisfactorily, but I will be using exactly the same methods and tactics that has allowed me to achieve a 98% success rate when I've personally made a complaint.

Remember - you may only wish to use my service if you have exhausted all efforts to resolve the complaint yourself. If you have a complaint from a 'cold start' and want me to handle it - fine. However, in these circumstances, I do encourage you to use and try the advice from Consumer Direct first.

Please complete your details, together with the nature of your complaint below.
Your details will be kept in strict confidence

Please note: I will only take on UK Businesses complaints - NOT overseas complaints or against individual persons.

Your Name :
Email Address :
Street Address :
Town or City :
County :
Postal Code :
Home Phone Number :
Work Phone Number :	Leave blank if you don't want to be contacted at work
Mobile Phone Number :
How did you find our Website?

Please provide the details of your Complaint

Briefly outline the nature of your Complaint
Name of Business:
Type of Business:
Address of Business:
Postal Code :
Phone Number :
Email Address :
Original date of your complaint	(day, month, year)
Have you phoned the business?	(If YES - tick box - If NO - leave blank)
Name of person you spoke to?	If you don't know - State NONE
Have you sent a Recorded Delivery letter?	(If YES - tick box - If NO - leave blank)
Do you wish to claim any money in compensation?	If unsure, leave blank
What is the current standing of your complaint?

Remember - your details will be kept in strict confidence

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