Most will make phone calls
only to find they're put in a call centre queue for hours, get frustrated and
finally give up until another day. Others will send emails or write letters
only to find they go unanswered.
As a last resort some will
approach their local Citizen's Advice Bureau or Trading Standards, where their
consumer rights are discussed and finally a 'kindly' letter is prepared and
sent to the 'offending' person or business - often without any response. If
they do get a response it can often be inadequate and does not always satisfy
the original complaint. They get palmed off to other people in the
organisation, only to discover their original complaint has been lost or they
were told something different!
I have complained untold
times to banks, businesses and trades people about shoddy products, poor
service, overcharging, incorrect billing and stupid accounting mistakes. I can
safely say I've achieved a 98% strike record in having my complaints resolved
satisfactorily. My wife says that 'Victor Meldrew' is a pussy cat compared with
me. She should know!
Apart from being dogged
and persistent, there is an ART to complaining that WILL get